Return Policy
At Myluniva, we want every item you receive to bring comfort, peace, and satisfaction to your home.
If something isn’t quite right, we’ll do our best to make it right.
Returns
We gladly accept returns within 14 days of delivery.
To start a return, please contact us directly at [your email or contact form link] with your order number and reason for the return.
Our support team will personally review your request and send you clear return instructions.
Conditions for Returns
To be eligible for a return:
• The item must be unused, undamaged, and in its original packaging.
• Proof of purchase is required (order confirmation or receipt).
• Certain products (such as hygiene or personal-use items) may not be eligible for return due to health and safety reasons.
Return Shipping
• Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
• We recommend using a trackable shipping service when sending your item back.
Refunds or Exchanges
Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed back to your original payment method, or we can issue an exchange, whichever you prefer.
Need Help?
We handle all returns personally to ensure fairness and care.
Please contact us at Contact@myluniva.com and we’ll guide you through every step.